Luggage allowance on the coach

What am I allowed to take with me on the bus?

 
CheckMyBus Support LuggageYou’re looking for additional information regarding the individual coach companies’ luggage allowances? What are you allowed to take on the coach? Do you want to know if you’re allowed to take a bicycle or stroller with you? Will it be possible to take your dog or an additional piece of luggage – and are there going to be extra-fees?
 
At CheckMyBus you can find information on what you’re allowed to bring along – from normal luggage and oversized-luggage over carry-on luggage all the way to bicycles.
 
Send us your comments and questions – We’re here to help!
 
 
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Luggage on the coach

Travelling by coach is a means of transport which allows you to bring a fairly large quantity of luggage on board for free. However, there are some restrictions, which is also related to the fact that there is a limited amount of space on a coach. Knowing the general rules of regulation about different coach companies will help you avoid unnecessary issues before departure and allows you to enjoy a pleasant and hassle-free coach journey. CheckMyBus will give you some useful tips here.

From Handbags to Suitcases

Luggage on the CoachIf you travel by coach quite regularly, you’ve probably noticed that one great advantage the intercity bus offers over other means of transportation is the enormous capacity of luggage that you are allowed to take on board for free. Nevertheless – as holds true for airlines – the maximum luggage size, weight and even what is allowed to be carried in your luggage differs amongst the UK’s bus providers. Besides, there are also strict rules about special items, such as musical instruments and sports equipment. Hence, it’s always good to know the basics beforehand in order to avert needless loss. What’s also good is to inform the respective bus provider beforehand if you’re planning on bringing a surfboard, bicycle or wheelchair – this ensures that there’s enough space on the coach and that your luggage is not refused.
 

Bus Provider Luggage Policy and Additional Cost
Eurolines UK
  • Hand luggage that fits into overhead racks or under seat
  • 1 or 2 medium sized suitcases altogether < 30kg
  • Maximum size for free luggage: H 70cm x W 30cm x D 45cm
  • Outsized item with protection package (e.g. folded bike, ski/surf board) counts as one item within 2 free items permit in the hold
  • Extra item: size < 85cm, up to 3 pieces. £10/item, £8 pre-booked online one-way, £15 and £12 round trip, or £16 for extra 3 items altogether pre-booked online one-way, £24 round trip, with an e-ticket only
  • Hand luggage only stations: Birmingham (Great Barr), Chacewater, Plymouth (Marsh Mills), Leicester (Braunstone) and Newquay (Porth Four Turns)
  • FlixBus
  • Hand luggage not exceeding H 42cm x W 30cm x D 18cm and 7kg
  • 1 or 2 medium sized suitcases altogether < 30kg
  • Maximum size for free luggage: H 67cm x W 50cm x D 27cm
  • 3rd piece of luggage (< 15kg): £5, must be booked via customer service
  • Standardsized bicycle: £7
  • Oversized luggage (< 30kg and 290cm): £7, must be booked via customer service
  • megabus
  • Hand luggage that fits on your lap or under seat
  • 1 large sized suitcase or 2 to 3 bags altogether < 25kg
  • Maximum size for free luggage: 200cm (width + height + depth)
  • Outsized item (e.g. folded bike, ski/surf board) is NOT permitted with coach service.
  • Extra item: between Glasgow and London £5/item. Otherwise, overweight items will be refused
  • National Express
  • Hand luggage that fits into overhead racks or under seat
  • 1 or 2 medium sized suitcases/rucksacks < 20kg each
  • Maximum size for free luggage: H 70cm x W 30cm x D 45cm
  • Outsized item with protection package (e.g. folded bike, ski/surf board) counts as one item within 2 free items permit in the hold
  • Extra item: size < 85cm, up to 3 pieces. One-way: £10/item, £8 pre-booked online, £15 and £12 round trip, or £16 for extra 3 items altogether pre-booked online one-way, £24 round trip, with an e-ticket only
  • Hand luggage only stations: Birmingham (Great Barr), Chacewater, Plymouth (Marsh Mills), Leicester (Braunstone) and Newquay (Porth Four Turns)
  • Terravision
  • Hand luggage that fits into overhead compartments
  • No limit of number of bags, as long as altogether < 32kg
  • Maximum size for free luggage: H 81cm x W 119cm x D 119cm
  • Outsized item with protection package (e.g. folded bike, ski/surf board) is permitted based on current fares
  • Musical instrument (guitar, violin, cello) is permitted, IF an accordant seat is reserved and the required fare is paid
  •  

    Items Prohibited on the Coach

    In order to assure a safe and enjoyable coach experience, all the bus providers in the UK have come up with precise rules and regulations regarding some items that should not be in your luggage when you take the coach. Which items can be included in the luggage and what will be considered as inappropriate or dangerous and will be refused or removed immediately, however, is generally up to the company.
     
    Items that are forbidden on board include:
     
    Weapons, bombs, drugs, frozen food, pets (except for assistance dogs), gas cylinders, combustible liquids and solids, toxic articles, radioactive materials, raw meat products, dangerous substances that contain bacteria and viruses, acids, alkalis, wet-cell batteries and any kind of items that may pose a threat to passengers’ health or are incompatible with the coach. In addition, you are allowed to keep your cigarettes with you, but smoking on board or in the restroom is not permitted.
     

    Wheel Chair, Baby Car Seat and Pushchair

    Foldable wheelchairs, car seats and pushchair are generally regarded as items of luggage, which are oversized yet of a special importance. This is why it should not be a problem for you to take them on board. However, we still recommend you show up a bit early at your bus stop and that you give the coach company some notice. For instance, you can send them an e-mail with your exact travel details and the item you’d like to take on board. This is also how you can ensure that there’s enough space on the bus.

    If you are a disabled passenger and want to remain seated in your wheelchair during the journey, we recommend you take a look at our guide on accessibility on the coach in order to get detailed information on coach journeys for disabled passengers.
     

    Bus Provider Policy regarding Wheel Chair, Baby Car Seat and Pushchair
    Eurolines UK
  • Manual wheelchair < 20kg, Pre-booking is required
  • Powered wheelchair by dry cell or gel-type batteries only. Must be arranged prior to booking and 36h before departure
  • Baby car seat is allowed. Make sure your child is included on your ticket booking.
  • Booster seats for children between 4 and 11 are provided on board.
  • Foldable pushchair
  • FlixBus
  • Non-electronic wheelchairs are transported for free, but need to be booked via customer service at least 36 hours prior to departure
  • Pushchairs counts as bulky luggage and needs to be booked via customer service at least 48 hours prior to departure
  • megabus UK
  • For passengers who are able to move a few steps: wheelchairs, scooter or similar assistive devices can be stored in the hold
  • For passengers who need their wheelchairs, scooters or similar assistive devices on board: call +44 (0) 141 332 9644 prior to making a purchase
  • Reservation for wheelchair is required 48h before departure
  • Full refund is available in case of dearth of capacity
  • Foldable pushchair
  • National Express
  • Manual wheelchair < 20kg, Pre-booking is required
  • Powered wheelchair by dry cell or gel-type batteries only. Must be arranged prior to booking and 36h before departure
  • Baby car seat is allowed. Make sure your child is included on your ticket booking.
  • Booster seats for children between 4 and 11 are provided on board.
  • Foldable pushchair
  • Terravision
  • Foldable wheelchair or similar assistive devices
  • Child safety seat is normally NOT permitted on board
  •  

    Lost and Found

    Although as a passenger it is your obligation to keep an eye on your personal belongings, everyone can be a bit distracted from time to time. If you happen to discover that you lost an item or your luggage on the bus or at the station, you can resort to the customer service hotline and e-mail of the coach company. Please have your ticket number at hand when calling. You can also go to the pick-up or drop-off station offices or info desks to ask for any lost luggage.

    It is highly recommendable for all the passengers to have their luggage labelled with their personal contact information.
     
    Eurolines UK and National Express:
    If you have lost an item of luggage travelling on coach services of National Express or Eurolines UK you can call the customer hotline under 03717 818181 or 0044 3717 818181 from overseas.
     
    megabus UK:
    megabus UK staff should instantly be notified of any lost pieces of luggage. For insured property of any kind, megabus UK is only liable up to £500. Keep in mind that loss of valuable things, such as money, jewellery, legal documents etc. are not held liable by megabus UK. You have to keep them by your side and be cautious on your journey.
     
    Terravision:
    If you have lost your luggage, then the company might send it to you via mail, however a small administration fee will be charged. If the luggage is not labelled with the information of the passengers, such as name and phone number, it will be disposed within 1 month. Please be advised that all the found luggage will be examined and will be disposed within 48 hours if any hazardous substance is found inside. Passengers should contact the staff of Terravision immediately within 72 hours after travelling with their coach services via e-mail at customerservices(at)terravision.eu and describe all the details about lost items. However, for lost or stolen luggage, Terravision is not responsible.
     

    Pets on Board

    Animals are not allowed to be taken on board with all the bus providers in the UK. The only exception are assistance dogs for passengers with disabilities.
     

    28 thoughts on “Luggage allowance on the coach

    1. Hello.I am asking is it illegal to carry hand luggage(10kg)underneath the seat in the a21 airport express bus london voctoria to stansted airport?thank you.

      1. Dear C Swift,

        We suggest getting in touch directly with the company’s customer service: info(@)airportbusexpress.co.uk.

        Best regards,
        Your CheckMyBus Support

    2. I want to travel london via flix bus along with my 4 monts old baby so can i book his ticket also and can i take car seat and push chair with me free of charge?

      1. Dear Yusra ajmal,

        after you have found a good FlixBus connection with our search engine and you click on “View Deal” you are instantly redirected to the FlixBus website, where you can book your ticket as well as your child’s. Taking a car seat for your child is mandatory on FlixBus buses and you can take it for free. Taking a push chair is also free of charge on FlixBus connections. Children under the age of 15 also benefit from reduced fares on FlixBus journeys given that the children’s ticket would be cheaper than the current online deal.

        Best regards,
        Your CheckMyBus-Support

    3. Hello. I am planning to travel to London Heathrow by National express.I will have two pieces of luggage (size: 70 cm*30 cm*45 cm, but each below 20 kg ) with me in addition to a backpack. Is this allowed free of charge or does a fee apply?

      1. Hey Raymond,

        on National Express coaches you are allowed to take two pieces of luggage (in addition to hand-luggage) when both items are less than 20 kg. This means that you should be perfectly fine on your trip.

        Best regards,
        Your CheckMyBus-Support

    4. Hi, I’m planing to Heathrow airport by National express.

      I will bring one medium sized suitcase(about 60 cm height) and one soft bag-pack (about 50 cm height) .
      I also want to bring my guitar in hard case about 105 cm height.

      Is it possible to bring my guitar?

      Please give me advice as soon as possible.

      Thank you.

      1. Hey Amanda,

        on National Express coaches you are allowed two items of luggage (maximum size H 70cm x W 30cm x D 45cm), which have to weigh less than 20kg. National Express is not obliged to transport oversized items such as your guitar. However, the coach company will allow you to take it with you if there is enough space. However, an additional fee of £10 will be charged. In order to guarantee for enough space, we recommend you be at the coach station as early as possible. Another option would be to contact National Express directly and to ask whether it’s possible to reserve space for your luggage.

        Best regards,
        Your CheckMyBus-Support

    5. hi,

      I am planning to travel to london heathrow from cardiff by national express bus. My one luggage weights 30kg. Is it possible to travel with them or will they deny me travelling because of my luggage?

      1. Hey angel,

        the coach company National Express allows you to take one larger suitcase under 20 kg for free. Since your luggage is heavier, you might be asked to pay an additional fee of £10.

        Best regards,
        Your CheckMyBus-Support

    6. Dear Dee, instead of 2 medium rucksacks can I take one large one. Also with the overhead luggage racks on national express coaches are the same size as train companies?

      1. Dear Laura,

        if you have one larger rucksack, you might be asked to pay an extra fee of £10 (one-way) or £15 (return). This is true for pieces of luggage which are considerably heavier than 20 kg. Also please be aware that the transportation of overweight or oversized luggage is only possible if space permits and that priority is given to customers travelling with luggage that is within the free limits.

        The overhead luggage rack on National Express coaches is comparable in size to that on standard trains.

        Best regards,
        Your CheckMyBus-Support

    7. I’m going to Heathrow airport terminal 4 and have luggages…2 weighing more than 20kg each and a 3rd box weighing less than 12kg. What suggestions can you give for coaches

      1. Dear Dee,

        from where do you want to travel to Heathrow airport? There’s different bus operators providing services to and from Heathrow and they have different luggage policies. On National Express, for instance, you are allowed to take two pieces of luggage (in addition to hand luggage), which are not allowed to exceed a maximum weight of 20 kg. Overweight luggage is usually charged £10 for a one-way trip and £15 on return journeys. All in all, you are allowed to take three items, which can be oversized or overweight, so that taking all of your luggage should not be a problem, but additional fees for the two overweight items will most likely be charged.

        Best regards,
        Your CheckMyBus-Support

    8. Hello,

      I will be travelling with Eurolines from London-Amsterdam and I have a violin (in a case) to take.

      Will it be possible to take this onboard? It can fit overhead and It would be my only carry-on item…

      Is there a way to ensure I can bring it onboard? It fits overhead on all train/plane journeys I have made in the past.

      1. Dear Christine,

        the Eurolines Terms and Conditions state that you are allowed to take a smaller piece of hand luggage with you as long as it fits in the overhead departments. However, since services on individual connections can vary, we recommend you contact the coach company directly under +44 (0)8717 818177 or via the contact form on their website.

        Best regards,
        Your CheckMyBus-Support

    9. I am planning to travel by National Express / Eurolines from Birmingham UK to Budapest, Hungary. I wish to take the maximum luggage allowed, including paying extra for any luggage in excess of the free allowance.

      I believe Eurolines are stricter thanNational Express on luggage.

      Can you please confirm the maximum luggage I can take on the journey from Birmingham to Budapest, including the number of bags and maximum dimensions and weight of each bag?

      (I will have less luggage on the return journey so returning should not pose any luggage problem).

      Thank you,

      Peter Burns.

      1. Dear Peter,

        on Eurolines journeys you are allowed to take two medium-sized bags, weighing no more than 20kg each, for free. Also, one peace of hand luggage is free of charge. If you want to take an additional bag or a larger item of luggage, you will be asked to pay £10 per item. Width, height and depth of the additional piece of luggage should not exceed 85cm. However, it is advisable to contact Eurolines prior to the journey and to inform them about any excess luggage. The reason for this is that Eurolines cannot guarantee that additional luggage can be taken on board as this depends on the space that is left on the coach.

        Since Eurolines and National Express cooperate on your selected route, the luggage allowance is the same.

        Best regards,
        Your CheckMyBus-Support

    10. Hi,

      I have seen on the website that the 22nd of July at 11-15 pm – 5.45am, from Amsterdam Amstelstation to Hannover , it is possible to take dogs.
      How can I buy the ticket for my dog?
      The dog must go inside a case or it can go under the seat with me inside the bus? How does it work? Please, could you kindly provide me this information? Thank you.

      1. Dear Shama,

        Your selected route from Amsterdam to Hannover is operated by Eurolines Germany. Unfortunately, this bus provider does not allow the transport of pets on its national and international bus lines.

        In general, it is rarely possible to take dogs on board due to hygiene regulations unless these are assistance dogs accompanying visually impaired passengers.

        Best regards,
        Your CheckMyBus-Support

    11. Tertiary student travelling from London to Bristol. I will have two pieces of luggage with me in addition to a backpack. Is this allowed free of charge or does a fee apply?

      1. Dear Talisa,

        I have just checked your route and currently, you can travel from London to Bristol with megabus, National Express or Eurolines UK – all three bus providers have different specifications on their baggage allowance:
        With megabus, you can take up to three small bags with a maximum total weight of 20 kg and the size of your luggage should not exceed 200 cm (width x height x length). National Express allows you to bring two medium-sized pieces of luggage, weighing 20 kg each. Eurolines UK also limits the luggage to two medium-sized pieces, but with a total weight of 30 kg.

        Additionally, you can always take one small hand-luggage, which has to be stored either beneath your seat or in the overhead rack.

        Best regards,
        Your CheckMyBus-Support

      1. Dear Saira,

        Please be informed that CheckMyBus is a search engine machine for intercity buses and train connections, i.e. on CheckMyBus you’ll have the possibility to look for the availability of bus companies on a specific route and moreover to compare prices, amenities and services. In addition to that, you get all the info of where to drop on/off.

        Regarding the luggage, generally speaking, it depends on the bus companies’ terms of carriage, which vary from company to company.

        Would you mind telling us, which bus connection you’re looking for?

        Looking forward to hearing from you!

        Best regards,
        Your CheckMyBus-Support

    12. Hello,

      I have a group of 8 that need to go from the Pier in Basel to Zurich. They will have luggage. What is the most cost effective and reliable way to transport them by bus?

      1. Dear Daniel,

        unfortunately there is no direct bus connection from Basel to Zurich. However, you can use the bus operated by MeinFernbus which departs in the nearby German city Lörrach. Prices for this connection start at 8 Euros. Regarding luggage every passenger is allowed one small piece of hand luggage and two larger pieces of baggage with a maximum size of 67x50x27 cm. This service is free of charge.

        Best regards,

        Your CheckMyBus-Support

    13. I have a bike and i want to travel from Hamburg to Cologne, on saturday 07/02/2015. can i take it in bus? Please give me a info! Thanks

      1. Dear Joerg,

        Concerning your ride from Hamburg to Cologne on Saturday, 07th Feb 2015, you may travel with the Deutsche Bahn, ADAC Postbus, FlixBus or MeinFernbus. All companies are indicating an additional fee to be paid for the bike transportation. Obviously, the capacity is limited. The fee amounts actually from 9.00 to 10.00 €.

        Please be advised that you have to indicate the transportation of the bike when making the booking for the ticket.

        Best regards,

        Your CheckMyBus-Support

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