Luggage allowance on the coach
What am I allowed to take with me on the bus?
You’re looking for additional information regarding the individual coach companies’ luggage allowances? What are you allowed to take on the coach? Do you want to know if you’re allowed to take a bicycle or stroller with you? Will it be possible to take your dog or an additional piece of luggage – and are there going to be extra-fees?
At CheckMyBus you can find information on what you’re allowed to bring along – from normal luggage and oversized-luggage over carry-on luggage all the way to bicycles.
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Luggage on the coach
Travelling by coach is a means of transport which allows you to bring a fairly large quantity of luggage on board for free. However, there are some restrictions, which is also related to the fact that there is a limited amount of space on a coach. Knowing the general rules of regulation about different coach companies will help you avoid unnecessary issues before departure and allows you to enjoy a pleasant and hassle-free coach journey. CheckMyBus will give you some useful tips here.
From Handbags to Suitcases
If you travel by coach quite regularly, you’ve probably noticed that one great advantage the intercity bus offers over other means of transportation is the enormous capacity of luggage that you are allowed to take on board for free. Nevertheless – as holds true for airlines – the maximum luggage size, weight and even what is allowed to be carried in your luggage differs amongst the UK’s bus providers. Besides, there are also strict rules about special items, such as musical instruments and sports equipment. Hence, it’s always good to know the basics beforehand in order to avert needless loss. What’s also good is to inform the respective bus provider beforehand if you’re planning on bringing a surfboard, bicycle or wheelchair – this ensures that there’s enough space on the coach and that your luggage is not refused.
|Bus Provider||Luggage Policy and Additional Cost|
Items Prohibited on the Coach
In order to assure a safe and enjoyable coach experience, all the bus providers in the UK have come up with precise rules and regulations regarding some items that should not be in your luggage when you take the coach. Which items can be included in the luggage and what will be considered as inappropriate or dangerous and will be refused or removed immediately, however, is generally up to the company.
Items that are forbidden on board include:
Weapons, bombs, drugs, frozen food, pets (except for assistance dogs), gas cylinders, combustible liquids and solids, toxic articles, radioactive materials, raw meat products, dangerous substances that contain bacteria and viruses, acids, alkalis, wet-cell batteries and any kind of items that may pose a threat to passengers’ health or are incompatible with the coach. In addition, you are allowed to keep your cigarettes with you, but smoking on board or in the restroom is not permitted.
Wheel Chair, Baby Car Seat and Pushchair
Foldable wheelchairs, car seats and pushchair are generally regarded as items of luggage, which are oversized yet of a special importance. This is why it should not be a problem for you to take them on board. However, we still recommend you show up a bit early at your bus stop and that you give the coach company some notice. For instance, you can send them an e-mail with your exact travel details and the item you’d like to take on board. This is also how you can ensure that there’s enough space on the bus.
If you are a disabled passenger and want to remain seated in your wheelchair during the journey, we recommend you take a look at our guide on accessibility on the coach in order to get detailed information on coach journeys for disabled passengers.
|Bus Provider||Policy regarding Wheel Chair, Baby Car Seat and Pushchair|
Lost and Found
Although as a passenger it is your obligation to keep an eye on your personal belongings, everyone can be a bit distracted from time to time. If you happen to discover that you lost an item or your luggage on the bus or at the station, you can resort to the customer service hotline and e-mail of the coach company. Please have your ticket number at hand when calling. You can also go to the pick-up or drop-off station offices or info desks to ask for any lost luggage.
It is highly recommendable for all the passengers to have their luggage labelled with their personal contact information.
Eurolines UK and National Express:
If you have lost an item of luggage travelling on coach services of National Express or Eurolines UK you can call the customer hotline under 03717 818181 or 0044 3717 818181 from overseas.
megabus UK staff should instantly be notified of any lost pieces of luggage. For insured property of any kind, megabus UK is only liable up to £500. Keep in mind that loss of valuable things, such as money, jewellery, legal documents etc. are not held liable by megabus UK. You have to keep them by your side and be cautious on your journey.
If you have lost your luggage, then the company might send it to you via mail, however a small administration fee will be charged. If the luggage is not labelled with the information of the passengers, such as name and phone number, it will be disposed within 1 month. Please be advised that all the found luggage will be examined and will be disposed within 48 hours if any hazardous substance is found inside. Passengers should contact the staff of Terravision immediately within 72 hours after travelling with their coach services via e-mail at customerservices(at)terravision.eu and describe all the details about lost items. However, for lost or stolen luggage, Terravision is not responsible.
Pets on Board
Animals are not allowed to be taken on board with all the bus providers in the UK. The only exception are assistance dogs for passengers with disabilities.