Booking a ticket for the coach

Bus Travel: Ticket Booking

How can I buy a ticket for a coach trip?

Are you looking for more info about buying and booking your coach ticket? Would you like to know if children can travel alone, how expensive a children’s ticket will be, or if there is a discount for seniors or people with disabilities?

Ticket Booking

CheckMyBus tells you how to book your ticket, how to pay for it and how to proceed in case of cancellation or modification.

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How do I book a coach ticket?

The long-distance bus market is expanding unprecedentedly throughout Italy. Thanks to competitive prices and the continuous growth in the offer of available rides, more and more travellers choose the coach to get around. CheckMyBus is the search engine, which helps you find the most convenient and suitable ride. All according to your needs, by purchasing the ticket conveniently online.

Booking bus tickets online

Online booking

Booking a ticket online is probably the easiest option. First, you select your trip with the help of the CheckMyBus search function. Then, you can click on “View Deal” to go to the respective bus company’s website, where you can complete the booking process. Moreover, most bus companies will send you your ticket as an e-ticket via e-mail. You can then print it at home or simply use your smartphone screen to show it to the bus driver. Some companies also allow you to pick your printed ticket up in person.

Some companies, such as National Express, offer special deals – so-called funfares. These are only available if you book online and can save you a lot of money. An added benefit of booking online is that there’s no way you can lose your ticket! The bus company sends you the confirmation once you book, and most accept e-tickets. Then, all you have to do is show your ticket on your phone to boad. Sorted!

When it comes to payment methods, then credit and debit cards are the most common option since most bus companies accept these.

Buying the Ticket at the Bus Stop:

Some companies allow you to purchase your ticket directly at the bus stop. For example, on larger bus terminals, such as in London, you will find specific selling points of companies. While this allows for spontaneous journeys, an extra fee might apply and the ticket could be more expensive than an online fare. Consequently, you may also miss out on deals, like funfares, which are only available online. What you should also keep in mind is that the bus of your choice might already be fully booked. Also pay attention to the fact that not every bus company sells tickets at bus stops: The low-cost provider megabus, for instance, only offers online tickets.

How Can I Pay for my Coach Ticket?

Paying for your coach ticket is basically as easy as shopping on amazon. The majority of bus providers accept credit card, the most common payment method. In addition to that and in order to give customers a greater variety of options, larger companies such as National Express, FlixBus and Terravision also accept PayPal.

How can I Cancel or Change a Booking?

When it comes to cancelling a trip or changing a booking, it is important that you know which kind of ticket you have purchased. The conditions for changing a reservation or cancelling a ticket differ from company to company. Here’s a detailed overview over the different policies, which helps you make the right choice: If you are not sure if you can actually use your ticket or whether you will take the bus at a specific time, then we suggest selecting a refundable option. Some bus companies, such as megabus, only offer non-refundable tickets. However, you can change your reservation for a small arrangement fee. In conclusion, the table below gives you more information on the specific cancellation policies of major bus providers.

Here are the cancellation policies of the most renowned bus companies:

National Express - Coach Connections and Customer Reviews
  • Passengers must cancel within 72 hours before departure.
  • Not every ticket type is refundable.
  • Changing dates requires £5. Plus, passengers must pay a price difference based on the current price.
  • Original ticket must be presented before boarding the coach with amendment reference quoted.
  • Flexible fare add-on entitles to a full refund 24 hours before departure.
  • For cancellation or amendment, passengers can resort to National Express 24/7 Customer Contact Centre online.
  • Please have your ticket number at hand when making any changes or asking for a cancellation.
  • In case of a flight delay, a later departure may be provided. Amendments of any kind are charged £5 plus ticket price difference.
megabus - Coach Connections and Customer Reviews
  • Changes must be made 24 hours prior to departure.
  • Changes can conveniently be made online.
  • Procedure fee is £1. Ticket difference based on current price.
  • Refund not available.
Terravision - Coach Connections and Customer Reviews
  • Modification of travelling date can be made at least 24 hours prior to departure.
  • Terravision tickets are non-refundable.
  • For further info, passengers can contact Terravision via e-mail

What Happens if I Lose My Bus Ticket?

If you lose your coach ticket, then unfortunately you need to book a new one. If you have only lost the printed version, then you can check your e-mails for the original ticket in order to print it out again. Should you lose your ticket on the way to the bus stop, then you can ask the bus driver or at a service point whether an electronic version of your ticket is ok for you to board or whether they can print out your actual ticket for you. Should you book a bus trip and you did not receive an e-mail, you should check your spam folder before contacting the bus company.

Bus Travel: Ticket Booking

How Can I Save More Money with Discounts?

In order to compete with each other, the various coach companies offer different forms of discount. It’s always worth checking them out in order to find out, which bus provider really offers the best overall deal. Finally, in the table below you can see, which bus company provides discount for which customer groups and how to save money with a few easy tricks. For more information about which coach companies offer discounts, check our bus deals and discounts page.

National Express:

  • Baby: 0-3 years old, free. Adult accompaniment is required
  • Child fares: 3-16 years old. Proof of age is required
  • Funfares: lowest priced tickets. Online only
  • Discounts for students who are members of national union of students (NUS or NUS extra): 25% off the standard ticket price
  • Young Person’s Coachcard (16 to 26 or full time student): 1/3 off the standard ticket price
  • Disabled Persons Coachcard: 1/3 off the standard ticket price
  • Senior Coachcard (over 60): 1/3 off the standard ticket price
  • Family Coachcard: Free bus travel for children, but adults and children must travel together.
  • Scottish Entitlement Card holder: free coach trip within Scotland
  • E-voucher


  • Baby: 0-3 years old ride for free when with an Adult.
  • £1 trip offered frequently through online booking
  • Discounts for students who are members of national union of students (NUS or NUS extra)
  • Scottish Entitlement Card holder: free coach trip within Scotland


  • Cheap deals are frequently offered for online booking
  • No booking fee
  • E-voucher (6 months valid)
CheckMyBus: Search Engine

We remind you that CheckMyBus is a search engine that helps you find the most suitable coach for your trip, but that does not provide the transport service directly. For any questions regarding your ticket, for changes or cancellations, we always recommend that you contact the Customer Service of the specific operator.


    • CheckMyBus

      Hello Raminta,

      CheckMyBus is only a search engine for bus tickets. Unfortunately, we have no influence on the bookings and therefore cannot cancel any tickets. Please contact the provider from whom you actually purchased the ticket.

      Best regards
      Your CheckMyBus team

    • CheckMyBus

      Dear Eleanor,
      Thank you for your message.
      Please note that CheckMyBus is a price comparison portal for intercity buses and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the operator’s webpage to make the booking and payment. To request information about the use of your card and discount eligibility, you need to contact the bus company directly.
      They will certainly give you the necessary assistance.

      Best regards,
      Your CheckMyBus Support Team

  • Tina Regasto

    I just booked a ticket & paid for it – the payment has already gone through my account, but I did not receive a ticket, nor an email …

    Booked from Aberdeen to Liverpool One on 13 October 2023 – leaving at 7.20am

    Please can you send through my ticket to the above email address


    Tina Regasto

    • CheckMyBus

      Dear Tina,
      Thank you for your message and we are very sorry that you had these problems.
      Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses.
      Normally the ticket is sent by email. Please, check all your email folders, including junk and spam (many emails from Microsoft, such as Hotmail and Outlook, go to this location), and if you haven’t received anything, we suggest you get in touch with the bus company.
      I hope this helps you.

      CheckMyBus – Customer Service

    • CheckMyBus

      Dear Sullen,
      Thanks for your message.
      In this case we recommend that you contact the bus company directly. If you need the phone please write us again.

      Best regards,
      CheckMyBus Customer Service Team

  • Roddy

    Booked a ticket for a coastliner but the e mail has no e ticket just information about times on pdf nothing for the driver to scan etc is this rite as travelling from Scarborough to York

    • CheckMyBus

      Dear Roddy,

      Thank you for your email.
      Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the company’s webpage to make the booking and payment. To request a refund, you must contact the bus company directly.
      All the details, such as from which company you have booked it, can be taken from your booking confirmation (along with the online tickets).
      Please contact the bus company again for cancellation.

      We hope we have helped you. if you need anything else, please write to us again.

      Best regards,
      CheckmyBus Customer Service

    • CheckMyBus

      Dear Claudia,
      Thank you for your message.
      On our website you can find all available tickets, just enter the origin, destination and date and we will show you the available buses for that trip, if any. It also works for one-way-trip.
      Please note that CheckMyBus is an intercity bus price comparison portal, a kind of Google for tickets, but does not operate the buses or sell tickets. We show you the best values and schedules and you are free to choose the best option for you and then you will be redirected to the company’s website to buy the tickets.
      Any questions, we are at your disposal.
      CheckMyBus Customer Service Team

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