General Information About the Coach
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What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop of origin as well as the address of your destination. These results are also accompanied by a map showing the exact location. Where can you find this information? Very easy. All you need to do is click on the “+” symbol on the left end of each result and you will obtain all the necessary information of both the route and the stations. To view the maps of the stations, just click on the connection and the maps of both stations will appear as well as the addresses.
If you are unsure if you’ve entered the right information or want to double check, you don’t have to worry because all the bus companies show a summary of the purchase before making the payment. Naturally the address of the stations and/or stops also appear on the same bus tickets.
What to Do if the Bus Leaves or Arrives Late?
The passenger transport companies do not respond to delays that are not directly attributable to them, caused by a fortuitous event or due to legal or administrative requirements.
In case the cause of the delay is attributable, it is necessary to make a formal claim to demand the corresponding compensation for damages that may have been caused to the traveller. In this case, the passenger must demonstrate the damage and its economic repercussions by presenting all the invoices and pertinent receipts that show the generated expenses.
In case of a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. In case of lodging or maintenance costs, it will also be the company that has to assume them.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time necessary for the traveller to arrive at the bus station or stop. In case of domestic journeys, with the ticket already printed or available on a mobile device, and without special luggage it is usually sufficient to be about 10-15 minutes early. In general, when it comes to international trips, bus companies such as Flixbus or Ouibus recommend to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a pram or do you have special needs to be accommodated during the trip? Companies recommend being there at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I Miss My Coach?
If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare, which allows for an unlimited number of amendments to be made prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own provided they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 years of age to be accompanied by a passenger who is at least 16. Passengers aged between 15 and 17 may only travel without an adult if they have written permission from a parent or legal guardian.