Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
199 Comments
Maureen Mc Loughlin
I am holder of Senior All Island bus pass high I can use on any transport system in Irelad .Do you accept these Senior Passes ? I am an Irish resident ,
CheckMyBus-Support
Dear Maureen,
Please note that CheckMyBus is a meta-search engine, with which you can compare the offers of numerous providers. Since each of them has different terms and conditions, it’s better to contact them directly. We recommend you use our search engine to find a suitable trip first. You will then see, which provider operates the trip and you can ask whether your bus pass entitles you to discounts.
Best regards,
Your CheckMyBus-Support
Tammie
Hi,
Could you please tell me if you offer any buses/coaches that travel from edinburgh centre to loch lomond?
Thanks
CheckMyBus-Support
Dear Tammie,
Unfortunately – at the moment – none of our bus partners offers coach services from Edinburgh to Loch Lomond. Alternatively, you can also use our side to check for available carpooling options.
Best regards,
Your CheckMyBus-Support
Ingvild Egeland
Hello:). I booked two bus tickets from Manchester Airport to Liverpool on the 25th of December with return to Manchester Airport the 28th December, but haven’t received a receipt yet. Can you help me with this?
CheckMyBus-Support
Dear Ingvild,
CheckMyBus is a search engine for intercity buses, however the actual booking is always completed on the respective bus company’s website. We recommend you contact National Express directly: you can either do this via a contact form on their website, through their social media channels or call them on 0871 781 8181. They should be able to send you a booking confirmation.
Best regards and happy holidays,
Your CheckMyBus-Support
Munir
I have booked 2 passengers using this website. We have not received any confirmation email or number.
From Belfast to Dublin. Confirmed with the bank that money has been taken however we have nothing via email or any tickets.
The passenger is traveling tomorrow and is in our office currently. A reply ASAP would be appreciated, or we may have to resort to a refund.
CheckMyBus-Support
Dear Munir,
CheckMyBus is a search engine, which allows you to compare the offers of numerous coach companies. Once you have found a trip and click on “View Deal” you are instantly redirected to the respective bus provider’s website, which in this case is either Aircoach or Bus Éireann. Since we have no insight into any booking details, we recommend you contact the bus company you have chosen directly. They should be able to send you a confirmation and your ticket.
Best regards,
Your CheckMyBus-Support
Chantelle
Hi I would like to travel from Luton (travelodge) to milton keynes Cental on 30th may. Website says there is one at 1:05am gets me to milton keynes at 1:30am. Can you please tell me the name and number of the coach. Thanx
CheckMyBus-Support
Dear Chantelle,
the number of the coach you have chosen is JL707. When you find a good connections with our search function and you click on “View Deal”, you will be automatically redirected to the actual bus provider’s page, where you will see additional info, including the number of the coach.
Best regards,
Your CheckMyBus-Support
jeff
can I take a small dog in an approved container from london to paris?
CheckMyBus-Support
Dear Jeff,
unfortunately none of the coach operators serving the connection between London and Paris allow dogs on board at the moment.
Best regards,
Your CheckMyBus-Support
David
How come I cannot see a schedule or a fare 90 days in advance? I tried today Gateshead to Manchester with no results whatsoever. Can you help?
CheckMyBus-Support
Dear David,
Since the bus providers constantly update their network plans and routes, they are usually published only six to eight weeks in advance.
Consequently, you might not be able to find a search result 90 days before your desired departure – we would suggest you to check back within a month.
Best regards,
Your CheckMyBus – Support
Karen
Do you have a list of where you can travel to from the UK?
CheckMyBus-Support
Dear Karen,
You may find all points of departure and arrival in the UK by clicking on the following link: //www.checkmybus.com/united-kingdom.
Best regards,
Your CheckMyBus-Support
Karen
Do you go to Turkey from the UK please?
CheckMyBus-Support
Dear Karen,
Please be advised that CheckMyBus is a search engine machine for intercity busses. On our page you may find all available bus connections at a glance. In addition, you’ll find the most convenient ride by one click. For bus rides from the UK to Turkey, please have a look on our Istanbul page: //www.checkmybus.com/istanbul – here you’ll find all connections to and from Istanbul.
You’ve found the bus that suits you best? By clicking on “View Deal” you’ll be forwarded to the bus companies’ website for making the reservation at.
Best regards,
Your CheckMyBus-Support
theo
Hi,
I would like to take the bus from Groningen to Hamburg AIRPORT.
On your website it says: “Bus from Groningen to Hamburg Airport and return”, but the bus ends at Hamburg ZOB.
Does it also stop at the airport ?
If not how do i get there ?
Greetings,
Theo
CheckMyBus-Support
Dear Theo,
Sorry for the misunderstanding, but at the moment every intercity bus from Groningen to Hamburg ends at Hamburg ZOB, near central station. Perhaps you can travel from there by public transport to the airport.
Best regards,
Your CheckMyBus-Support