Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
199 Comments
Mary Callaghan
I wish to travel from Dublin to Lisburn Northern Ireland, does the Belfast bus stop in Lisburn?
Mary
CheckMyBus-Support
Dear Mary,
Unfortunately, the bus from Dublin to Lisburn ends at Belfast Europa Bus Centre or Belfast City Airport.
Best regards,
Your CheckMyBus-Support
Milena Hamani
I was buying a round ticket that was showing a price. When I finished buying the first and came back to pay the return the price was showing 89 instead of 33. How can I do to get a pay the price you were showing or to get a refund of my first ticket???
I’m feeling really bad. Do you have a telephone number?
CheckMyBus-Support
Dear Milena,
Thank you for your message. Kindly provide us more details about your booking so we can further investigate what could’ve gone wrong, such as the company you booked with, the bus connection, the date you booked and for how many passengers you booked.
Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a connection in our search engine, you are then redirected to the bus company’s webpage to make the booking and payment. To receive a refund, you must contact the bus company directly.
Best regards,
Your CheckMyBus Support
Jennifer Barlow
I need to find a ticket to Warwick from Andover Hampshire 20 December and return Warwick to Andover on 30/31 December can’t you help please
CheckMyBus-Support
Dear Jennifer,
Thank you for your message. There is a bus connection from Andover central bus station to Warwick bus station available that departs at 9:35 in the morning on 20 December for £28.20 or at 15:45 for £38.10. On 30 December, you can find bus connections from Warwick back to Andover starting from £26.40. You can find all available bus connections in our system by entering your departure city, desired destination city and travel date in our search engine. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Nanna Bjørnbak Christoffersen
Hello
I am looking for a bus from Manchester Airport to Leeds. It seems like there are two bus stations at Manchester Airport from which NationalExpress leaves from. One of them is called “Station: Manchester, Manchester Airport, United Kingdom” The other one is called “Station: Manchester Airport Terminal Rd S 5, Manchester Airport (United Kingdom)”. We land in Manchester Airport at 12:10 and need a bus from there to Leeds. Are both of the bus stops in the airport? Meaning I would be able to depart from either of them by 13:20? Because I see there’s a bus from Station: Manchester, Manchester Airport at 13:20.
Kind regards
Nanna
CheckMyBus-Support
Dear Nanna,
Thank you for your message. Both of these stations from National Express should depart directly from the Manchester Airport to Leeds. When you click view deal on the route, you will be redirected to the National Express webpage, where you can see the final address displayed before you book and pay for the ticket. While we work hard to assure that our website is as accurate as possible, we always suggest customers confirm the address on the ticket to make sure that it is where they need to go. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Fiona Beasley
Hello
We want to take the Interbus from Catania Airport to Syracusa. Can we buy tickets on the bus rather than booking them in case our flight is delayed? There are buses at 12:40, 13:00 and 13:15 so it would be better for us just to get on the most timely bus for us.
Can you advise.
Many thanks.
Fiona Beasley
CheckMyBus-Support
Dear Fiona,
Thank you for your message. You should definitely be able to buy your tickets for Interbus Autolinee while at the airport. When booking online, you do tend to get cheaper bus tickets and are certain to secure your seats for the time you’d like to travel. When you purchase at the airport or on the bus, you are not guaranteed a seat and may have to wait for the next bus. If you’re unsure when exactly your plane will land, we suggest booking for a time that is at least an hour after your expected arrival to allow you to navigate the airport or for minor delays. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Una Hoysted
Myself and 4 others are travelling to Hammersmith next Tuesday from Portsmouth. We need to arrive in Hammersmith by 12.00 noon. We will have a wheelchair
Can you please advise:
what time we would need to get the coach
Where we would need to change coach and time of new coach
Return coach times
Cost
CheckMyBus-Support
Dear Una,
Thank you for your message. Next Tuesday, there are two connections that travel between Portsmouth and London Hammersmith that will get you there before noon, one departs at 5:05 and arrives at 9:50 and the other leaves at 7:30 and arrives at 11:50. Both buses leave from Portsmouth – The Hard Interchange, and transfer at London Heathrow Airport before reaching London Hammersmith. Return coaches are available, and when searching for coaches in our search engine, you just need to enter the dates of both your outbound trip and return trip to see all the results. If you would like to return the same day, for example, there are connections that depart at 15:25, 18:00 or 19:50 from Hammersmith, as well as numerous others from other London stations. The cost for these tickets will vary depending on which times you choose to travel, but will cost roughly £42 per person. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
jade marie
I am looking to book a coach from Southampton to Bolton, it says that their is one hange.
What if we arrive late where we have to get onto a different coach?
do we miss that coach, or does the coach we change to specifically for the coach we were on before?
CheckMyBus-Support
Dear Jade,
Thank you for your message. There is a change for the connection between Southampton University and Bolton at London Victoria Coach Station. Generally, the National Express drivers do their best to assure that passengers can make their transfers on time, however if there is a delay, National Express will do its best to provide alternative arrangements should you miss a connection. If this does occur, we’d suggest talking with the bus driver to come to a solution, and also using the National Express coach tracker to make sure that the bus is coming on time. Typically, you should be able to board the next available bus if this does occur.
Best regards,
Your CheckMyBus Support
J Quick
I am traveling alone with a small mobility scooter to Giardini Naxos from Catania-Fontanarossa Airport will I be able to use the bus with my mobility scooter please?
Can you advise which bus stop for Caesars palace hotel?
Thanks
CheckMyBus-Support
Dear J Quick,
Thank you for your message. The primary bus operator which connects Giardini Naxos and Catania Airport is Interbus Autolinee, which generally does allow mobility items, like bicycles, onboard provided they are disassembled and placed in a special bag with indication of the owner and are considered baggage, which may or may not be charged an additional fee depending on your other luggage you bring. There are bus connections available between the Catania Airport and Giardini Naxos station, however to reach the Caesars Palace Hotel directly, you must use either local transport or a taxi service to get there. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
anna brown
I am flying from Liverpool john Lennon airport on the 16th September my flight is 7am so will need to get to the airport for 5am have you a bus that will get me to the airport for 5 am from Blackburn Lancashire
CheckMyBus-Support
Dear Anna,
Thank you for your message. Unfortunately, there aren’t any direct bus connections from Blackburn Lancashire to John Lennon Liverpool Airport in our system at this time. The nearest stations to Blackburn are Preston and Accrington, and unfortunately the earliest bus to Liverpool from either doesn’t depart until 7:40 in the morning. Alternatively, you can take local transport from Blackburn to Rawtenstall Bus Station via Rawtenstall Transport and then from there, you can travel directly to Manchester with the Burnley Bus Company local transport. From Manchester, there is a direct bus connection via megabus which departs at 3:50 and arrives to Liverpool at 4:50. From Liverpool One Bus Station, you should be able to travel directly to the airport with local transportation. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
keith smith
You don’t seem to indicate the position of concessionary pass holders….for instance can I use my pass from Preston to Manchester?
Thanks!
CheckMyBus-Support
Dear Keith,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal that doesn’t sell tickets. When you find a bus connection through our search engine, and click “view deal,” you are then redirected to the bus company’s webpage to make the booking and payment. Once you are on the company’s webpage, you can edit your booking to include any discount codes or passes according to that company’s policies. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support