Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
199 Comments
Sylvia Brown
Looking for a bus going 10/06/20 departing London to Florence for 2 – 4 people. Is this possible? Returning 17/06/20. What would be the cost per person? Journey time?
CheckMyBus-Support
Dear Sylvia,
Thank you for your message. Buses from London to Florence on 10/6/20 start from €63.98 per person with a duration of 28 hours and 45 minutes. For the return trip, this would cost €93.98 per person. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
RICHARD ALAN BRUNSKILL
Hello.
My wife and I are looking to travel from County Durham to Heathrow T5 on 8th June flying at 16.40hrs. and return via T3 on 23rd June 15.00hrs.
Can you please advise me as to which is best coaches/timings/pickup points/routes etc.for us?
Many thanks for your time with my enquiry.
Best regards.
Alan
CheckMyBus-Support
Dear Richard,
Thank you for your message. On 8 June, the only bus that arrives at London Heathrow Airport from Durham in our system, leaves at 12:05 in the morning and arrives at 6:00 am. Other buses that day arrive after your plane departs and costs £10.00. Similarly on 23 June, the only bus which leaves from Heathrow Airport for Durham, departs at 23:40 for £10.00. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Senka
Hi. I would like to get a coach to London from Budapest with my pet dog. Is that possible?
CheckMyBus-Support
Dear Senka,
Thank you for your message. Unfortunately, most coach companies, such as Eurolines or don’t allow pets on board, with the only exception being certified service dogs. If you have any further questions, then please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Mary Beth
I am trying to find departure and arrival times leaving Salisbury to Heathrow airport.
??
CheckMyBus-Support
Dear Mary Beth,
Thank you for your message. When would you like to travel? There are usually bus connections throughout the day from 7:15 in the morning to 15:05. However bus times can change depending on which day you’d like to travel. You can find all the available bus connections, sorted by departure or arrival time, in our search engine by entering both cities and the date you’d like to travel.
Best regards,
Your CheckMyBus Support
Charlotte Mays
I am writing to you with a formal complaint.
I booked 2 adult tickets on Friday 15th February, to go to Great Yarmouth from Victoria coach station (departure 10:45.)
I booked these tickets at 7:30 that morning.
Reservation number – 34/35-4795-150219-M16-1045-SCB-YAR
I specifically typed in ‘London Victoria’ when it asked me where I wanted to depart from as I know Victoria very well, and would make my life easier.
I actually have a screenshot on my phone of it saying “Departure station: London – Victoria Coach Station, Buckingham Palace Road 164”
So I’ve made my way to Victoria station, I am now on the Circle line to Victoria from Liverpool St, as we have gotten to Blackfriars i decided to check the confirmation email had come through (please note I hadn’t checked the email as this was all done last minute and in a rush.)
The confirmation email states ‘departure – stratford city bus station’
I now have 30 minutes to get to stratford city bus station from Blackfriars.
The quickest way was to get an Uber, but I had paid more money than I needed to getting to Victoria, when I didn’t need to go that far out into London and then I paid more money for an Uber rom Blackfriars station to stratford city bus station.
We did actually manage to get the megabus, but that’s because the driver was late, if it was on time we would have missed it, and had to wait hours for the next bus and pay for another ticket!
So I want my money back for those tickets, and I also want compensation for the money I paid out for the Uber rushing to get to somewhere I had no idea I had to be!
It’s an absolute joke.
CheckMyBus-Support
Dear Charlotte Mays,
Thank you very much for bringing this issue to our attention. We are deeply sorry for your experience.
Please note that CheckMyBus is a price comparison portal and doesn’t sell bus tickets. When you click “View Deal,” you are then redirected to the bus company’s website to make the booking and payment. There you will find all the relevant information, including the station name and location, and this information is displayed before you make the payment to the bus company.
Again, we apologise for the inconvenience, and we assure you we will continue to work towards preventing such errors from taking place in the future.
Best regards,
Your CheckMyBus Support
Traveller
your site is telling me I can book seats on easybus from London to/from Luton for £2.01 each (16/5& 9/6). Then I click the links through to easybus and they are quoting £7.98 each seat. How do I achieve the £2 each ticket price please?
CheckMyBus-Support
Hello,
Thank you for your message. For which time did you select the trip? Unfortunately, sometimes it can take a bit of time for our system to catch up to price changes from the company. However, at present, upon check the easyBus website, the prices are the same as the ones we display. If you have any continued issues with the prices, please contact us again.
Best regards,
Your CheckMyBus Support
JANET DAYMOND
Can you tell me please if the National Express picks up from the Savercentre Tilehurst Reading I want to travel from Reading to Tenby and I know it used to pick up from there I live in Newbury and this would be a convenient stop for me.
CheckMyBus-Support
Dear Janet,
Thank you for your message. It doesn’t appear that National Express picks up from the Saver Centre Tilehurst in Reading. Most connections pick up at Pincents Lane, and other National Express stops include the Royal Berkshire Hospital, and the University of Reading and Reading Town Centre. The address of the station should be on your ticket once you’ve made the purchase. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Omer Javed Sattar
Hi
I booked/purchased a ticket today for Barcelona Airport T2 to Tarragona central bus station on 28th of january 2019 for 22:50 hrs timing. My reservation locator is (omitted for privacy). I have not received ticket on my email yet.
Can you please check and revert. Thankyou
CheckMyBus-Support
Dear Omer,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route, you are then redirected to the bus company’s webpage to make the booking and payment. Booking done through ALSA are ultimately redirected to ALSA as well. In order to receive your ticket or a refund, you must contact the company you booked your trip with directly.
Best regards,
Your CheckMyBus Support
Panyo Dimitrov
Hi I want to ask you, wich nomber of gate i need to find in Barnsley bus station to london luton airport.i’v got a one chenge in Milton Keynes,and then to luton airport.Thank you.
CheckMyBus-Support
Dear Panyo,
Thank you for your message. The location of the bus station is indicated on your bus ticket. If you are still not sure about the exact location, do not hesitate to contact directly National Express to have more information.
Best regards,
Your CheckMyBus-Support
Diana Birks
do buses run on a Sunday from Bilbao to Logrono andif so how frequent are they?
CheckMyBus-Support
Dear Diana,
Thank you for your message. Unfortunately, there are no direct bus connections between Bilbao and Logroño in our system at this time. We’re always working to expand our bus content, and hope that you can find everything you’re looking for next time.
Best regards,
Your CheckMyBus Support