Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
199 Comments
raja
Is i possible to get from UK to Spain with my driving licence as the home office is holding my passport i am full UK citizen.
CheckMyBus-Support
Dear Rameez,
Thank you for your message. Since the UK is not a part of the Schengen Zone, as a UK citizen, you would still need to show your passport at the border to be able to enter Spain. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Fred
Would you tell me the address of the National Express coach stop at Royston and also the location of the stop at Heathrow Terminal 4, thank you.
CheckMyBus-Support
Dear Fred,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t operate any buses. National Express should have a station at 7 Newkirk Close, Royston and then right at Heathrow’s Terminal 4 at Southern Perimeter Rd. Please note however that these stops could change and that the final addresses shown on your ticket are the most up to date.
Best regards,
Your CheckMyBus Support
denise holmes
hi i dont mind in paying ticket on dover but can i still catch it at folkestone ? can you email. me with a answer please
CheckMyBus-Support
Dear Denise,
Thank you for your message. Please note that generally the pick-up and drop-off points on your ticket are where you have to go. As an intermediary bus price comparison portal, we don’t sell tickets and suggest you contact the bus company you booked your ticket with to know for sure.
Best regards,
Your CheckMyBus Support
Bernie
if i book a ticket from Shannon to Cork & my flight is delayed will i automatically get a seat on the next bus?
CheckMyBus-Support
Dear Bernie,
Thank you for your message. Generally, if you miss a but you must book another ticket if you miss the time specified on your ticket. Some shuttles and companies allow you to book a special flexible ticket which allows you to get on any bus within a certain time from of when you booked the original ticket. We suggest contacting available bus companies to see what is available for you.
Best regards,
Your CheckMyBus Support
Stuart
I booked a ticket from London to Glasgow on this site 2 weeks ago. Money has been taken out of my account, but no email or ticket has been sent.
Please can you help?
CheckMyBus-Support
Dear Stuart,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “View deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. To resolve this issue, you must contact the coach company you booked the ticket with directly.
Best regards,
Your CheckMyBus Support
Jimmy Burns
Do you need to but seat for 1 yr old from Pisa Airport to Florence or do they sit with parent?
CheckMyBus-Support
Dear Jimmy,
Thank you for your message. Policies regarding children vary depending on which bus provider you travel with. Generally, most bus providers allow young children to travel for free provided they sit on their parent’s lap, but we suggest contacting the bus company you plan to travel with to know for sure what’s required.
Best regards,
Your CheckMyBus Support
Gordon Green
Do coach services run during the Winter months, Barcelona to London
CheckMyBus-Support
Dear Gordon,
Thank you for your message. Bus companies, like Ouibus, eurolines and FlixBus all offer connections from Barcelona to London throughout the year. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Simon
hi,
My flight arrives at 19.10 in hearthrow airport, I am planning to book a 21.40 night bus to glasgow, do you think I’ll have enough time to catch the bus?
Also, in case that my flight get delayed and I missed the bus, is it possible to hop onto the next one at 23.40? (I understand that I probably need to pay again, but will there be any discounted fare or something?)
Thank you for your time.
CheckMyBus-Support
Dear Simon,
Thank you for your message. You can consider buying a flexible fare ticket, which allows you to get on any bus within a certain time frame of your arrival time. This is offered by companies like National Express and is a good option in case your flight is delayed. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Anne Reynolds
I am trying to book tickets from Newport Monmouthshire to Heathrow.
The departure point on the website states Newport Rail Station but that doesn’t seem to have a bus stop, the bus depot is somewhere else. Can you clarify please
CheckMyBus-Support
Dear Anne,
Thank you for your message. The bus station for this connection should be at 6 A4042 Newport NP20 1HG UK and not the rail station. We have corrected this information in our system and apologize for the error. Please note that once you’re redirected to the bus company’s web-page to book your ticket, all information from the company and on your ticket is the most recent and up-to-date info about your trip. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Uganesvara Vairawan
Hi ya. I’ve made a booking for today’s journey to Luton Airport. But then when I checked the online ticket that has sent to me it stated as Luton Town Interchange. I assumed that it will stop at Luton Airport on its way to the last destination. But when I checked with the Journery in more detailed. I noticed that Check My bus had made an error with my booking. I’ve purchased another ticket now from a different provider, because I didnt want to take any chances. Therefore, I would like to demand for a refund. I will be more that happy to provide you with any other evidence. Thank you. Hoping to hear from you soon.
CheckMyBus-Support
Dear Uganesvara,
Thank you for your message. We are very sorry to read about your experience. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. As an intermediary company, when you click “view deal” on a route in our search engine, you are then redirected to the bus company’s web-page to make the booking and payment. We receive the information we display from the company, however once redirected, further information is provided by the company. All information provided directly by the company on their website takes precedence and is the most up-to-date for your trip. Unfortunately, we are unable to provide a refund, as we did not sell the ticket, but redirect the user to the company’s web-page to make the booking.
Best regards,
Your CheckMyBus Support