Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
199 Comments
Marilyn Ozturk
Hi when arriving at BHX airport for my onward journey to Coventry can I pay for a ticket on the bus or do I have to pre book?
CheckMyBus-Support
Dear Marilyn,
Thank you for your message. When travelling between BHX Airport to Coventry, you can generally book your tickets at the bus station, but we recommend booking online to find the cheapest ticket prices. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
carlos
Hi, I’ve order one bus ticket from your platform but I’ve not recived the ticket to my e-mail. I’ve used (omitted for privacy) and I paid with Paypal.
Can you tell me if there was any problem with the purchase?.
Thank you,
Carlos
CheckMyBus-Support
Dear Carlos,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route in our system, you are then redirected to the bus company’s webpage to make the booking and payment. To resolve this issue, you must contact the bus company you booked your trip with directly.
Best regards,
Your CheckMyBus Support
Will
Hi,
I’m looking to get from London to Brussels but really want a trip via the ferry, not the Channel tunnel, do you know which days/times I can book to guarantee a channel crossing via the ferry?
Many thanks,
Will
CheckMyBus-Support
Dear Will,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route in our system, you are then redirected to the bus company’s web-page to make the booking and payment. You’ll need to check directly with bus companies, such as Eurolines, to see which times are allotted for the ferry vs. the tunnel.
Best regards,
Your CheckMyBus Support
Jordan schofield
I am 17 and have a 6 month old. Do I need to pay for my son or is he free?
CheckMyBus-Support
Dear Jordan,
Thank you for your message. On most coaches, such as National Express, your child can ride for free provided he sit in your lap for the duration of the trip. However, if you’ll be bringing a car seat, then you will need to have booked a ticket.
Best regards,
Your CheckMyBus Support
spinks
hi please give info on bus times from inverary to glasgow leaving asap
thanks
CheckMyBus-Support
Dear Spinks,
Thank you for your message. Unfortunately, we don’t currently offer this route in our system at this time. We apologize for the inconvenience and are always working to expand our bus content. We hope you can find everything you’re looking for next time you search.
Best regards,
Your CheckMyBus Support
Raf
Hi
I will be cancelling my booking, cannot find any contact information for you so writing it here.
Said no stops between london and le mans. Only after paying Ive seen there is one.
Will be calling my card company
CheckMyBus-Support
Dear Raf,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route, you’re then redirected to the bus company’s web-page to make the booking and payment. To cancel your ticket, you must contact the bus company you booked your trip with directly.
Best regards,
Your CheckMyBus Support
MRS ANN COUSINS
Hi I just want to make sure before I book fares for Thirsk to Bournemouth return for 2 that it is a direct route and no change as national express seem to do 1 change and that is London and that is a no no for us as we are in our 70s and would find that very stressful.
Look forward to hearing from you.
Ann Cousins
CheckMyBus-Support
Dear Mrs. Ann Cousins,
Thank you for your message. We’re terribly sorry for the misunderstanding on our website. Unfortunately, there’s currently an error in our display results, and it appears that the only connections between Thirsk and Bournemouth involve a change in London Victoria Coach Station. We apologize again for the inconvenience and will work to try to settle this issue.
Best regards,
Your CheckMyBus Support
Guy Hall
Just bought a ticket from your website London to Oxford for the 20th July leaving 07.55. On your website the destination given is Oxford is given as Gloucester Green which is what I need. Clicked through and bought the ticket, now I see it is only going to Oxford Thornhill Park and Ride which is not what I want, arriving 09.20 How do I get a refund and why do you give inaccurate information?
07:55
London – Victoria Coach Station
Duration 1h 26m
direct
09:21
Oxford Gloucester Green
CheckMyBus-Support
Dear Guy,
Thank you for your feedback. Upon selecting this route, and clicking “view deal,” you are then redirected to the megabus UK website, which displays the connections throughout the day. At 7:55, there is a connection both to Oxford – Thornhill and Oxford – Gloucester Green according to the megabus results. You should be able to exchange your tickets. We apologize for any inconvenience.
Best regards,
Your CheckMyBus Support
rebecca loomes
Hi I am catching a bus from Corsham to Manchester airport this afternoon. The road is closed where my pick up point in corsham is. What do I do? Thanks
CheckMyBus-Support
Dear Rebecca,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. To know where to go, we suggest contacting the coach company you booked your ticket with.
Best regards,
Your CheckMyBus Support
lee-Ann Edwards
please can you assist i need to book a bus from Split airport on Thursday 25th 10. 30 am to Tisno and return to airport for 8am on the 29th July.
Any advice appreciated.
CheckMyBus-Support
Dear Lee-Ann,
Thank you for your message. Unfortunately, we don’t currently have direct connections from the Split Airport to Tisno. On 25 July, there’s a connection at 9:30 and 11:30 available from Split Central Station to Tisno. Tickets start from €6.49. On the 29th, there’s a bus which departs from Tisno at 8:04 and arrives at Split at 10:05 from €8.38. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support