Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
197 Comments
Angela simpkins
Hi can I take my dog on your coach
CheckMyBus-Support
Dear Angela,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. Different coach providers have different policies regarding pets. With which coach company would you like to plan your trip with?
Best regards,
Your CheckMyBus Support Team
Purity Kinganga
Hi could please call me i’d prefer to speak to someone about my inquiry because I want to make a purchase today.
(omitted for privacy)
CheckMyBus-Support
Dear Purity,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus connection in our search engine, you are then redirected to the company’s webpage to make the booking and payment. For more specific booking inquiries, we advise contacting the bus company you plan to travel with directly.
Best regards,
Your CheckMyBus Support Team
Paul
Hi Check My Bus,
Can you please tell me why National Express have stopped running coach services to and from Oxford?
I have phoned their customer service number and they said that I need to check for updates on their website.
Oxford is in Tier 2, London is now in Tier 4 and National Express are still running regular coach services in and out of London.
Can you please give me an explanation to why that is so?
CheckMyBus-Support
Dear Paul,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. Unfortunately, with the current situation, many companies such as National Express are reducing their services temporarily. All of the data we display comes directly from our partners, so for a more detailed explanation, we suggest contacting National Express directly and always suggest referring to travel advisories during this time.
Best regards,
Your CheckMyBus Support Team
Mrs A Lee
I believe that I had purchased a single ticket for a National Express journey Single Adult ticket Oxford to Sheffield Sat 5th Sept leaving Oxford at 15.00 and arriving in Sheffield at 19.50 (One change)
I was expecting to see the booking appear in my inbox in order that I could print out the ticket but can find no trace of it. Can you please help.
Thanks
CheckMyBus-Support
Hello,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus connection in our webpage, you are then redirected to the company’s webpage to make the booking and payment. In this case, you must contact National Express directly to request the booking confirmation if it hasn’t turned up in your inbox. You can contact National Express via phone at 08717 818181 or via their contact form on the National Express site.
Best regards,
Your CheckMyBus Support Team
Filipa Liz
I have been waiting for a reply about a refund. Could you please get back to me via email Filipa.l12@hotmail.co.uk as soon as possible
Filipa Liz
I booked a ticket by mistake. I rang national express before the travel date to get a refund but unfortunately they told me I would have to contact the third party company. Could you please let me know how to get refund.
Regards
Filipa
CheckMyBus-Support
Dear Filipa Liz,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. If the ticket was not purchased directly via National Express, then it was likely done so through a company called Distribusion. You can contact this company via email at info@distribusion.com or by phone at +49-30-3465507-50.
Best regards,
Your CheckMyBus Support Team
barbara
Good morning,
I am looking for a transfer from Courmayeur to Malpensa airport for the 21st of July. I have to be at the airport at 13:30
I saw on your website that there is the Flixbus departing at 11:00 from Courmayeur (is the bus stop in the roundabout by the Cinema?).
Is this confirmed? Does the Flixbus works in these time of Covid?
Do you have a contact numer to call?
Many thanks
Kind Regards
Barbara
CheckMyBus-Support
Dear Barbara,
Thank you for your message. Unfortunately, there doesn’t seem to be a direct connection from Courmayeur to Malpensa Airport available in our system at this time. However, you can travel from Courmayeur to Novara, which is 21.4 kilometres away from Milan Malpensa Airport. You can travel this way via taxi to complete the trip, and the ticket costs roughly £20.57. You can find all available bus connections by entering your departure and destination cities as well as your desired date of departure into our search engine. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support Team
Karen Lapidge
Please can you let me know how i go about booking a school bus pass from my daughter. She will be attending St John Fisher Catholic Associated Sixth Form from September. Bus from Ripon bus station to St John Fisher School in Harrogate. What is the cost of this too please?
Thank you
CheckMyBus-Support
Dear Karen,
Thank you for your message. Please note that CheckMyBus is a lond-distance bus price comparison portal and doesn’t sell tickets or operate buses. For commuting to and back from school, we would suggest contacting a regional bus company, such as Transdev Harrogate, to see which passes are available for your daughter to travel to and from school.
Best regards,
Your CheckMyBus Support Team
gosia
Hello
I was wondering if coaches Flixbus from Berlin Schonefeld Airport to Warsaw are running normally ? From London there is no coaches. so I need to make sure that from Berlin are some options.
This is the only way for me to get home, so I really appreciate if there are other companies who are going to Warsaw if Flixbus is. not going?
Thank you
Gosia
CheckMyBus-Support
Hello,
Unfortunately there are no coaches running from Schönefeld to Warsaw. Flixbus is who normally have service for this route but they have suspended all travel until further notice. Other companies such as Eurolines who also serve a similar journey (Berlin Central Bus Station – Warsaw) are also unfortunately not running at the moment. Our best advice is to wait a bit more until the companies announce new measures, this could take a while though.
Best regards,
Your CheckMyBus Support Team
Samantha Cooper
Hi,
I am looking to book a coach to London Heathrow from bristol, when I have searched the dates needed it comes up with coaches to terminal 2/3 only , we need to get to terminal 4. Do your coaches go here or can we get off at terminal 3 and walk to 4 we are unsure.
CheckMyBus-Support
Dear Samantha,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. As of now, there aren’t any coach which directly travels to terminal 4, however Healthrow Airport has a shuttle service which can help you travel between the terminals if needed. Please keep in mind however, that due to the current situation, many coach companies are running reduced services, so we suggest only travelling if it’s an emergency and to keep up to date with relevant travel advisories.
Best regards,
Your CheckMyBus Support Team
Muhammad Ehsaan
hi,
I booked my ticket on your website and price was £57.07 but when I checketout, my account was charged for £75.14, my booking no is 14HSPU and ticket no is PTRH0712.
Looking forward to hearing from you soon.
thanks
CheckMyBus-Support
Hi Muhammad,
Thank you for your message. Through which bus route did you search for your connection? Please note that some coach companies have added service charges in addition to the ticket price. As an intercity bus price comparison portal, we do not sell tickets or operate buses. Once you are redirected to the bus company’s webpage, you are then redirected to the site to make the booking and payment. To request a refund, we suggest contacting the coach company you booked your trip with directly.
Best regards,
Your CheckMyBus Support Team