Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
199 Comments
Chloe Staines
Can’t find my booked tickets
CheckMyBus
Hi Cloe,
have you checked the spam folder of your email? In case you can’t find them, we suggest you contact directly the company with which you booked the tickets.
Best regards,
CheckMyBus Support Team
Mark Spicer
Hi i am trying to book a return trip for Cardiff Bus station to LHR T5 and back to Cardiff but where it says get your combined trip when i click on this i get an error 14 message , i am trying to book this from the Falkland islands and i have accepted all the cookies for the page
Kind regards
Mark Spicer
CheckMyBus
Dear Mark
we will forward the problem to our IT experts so that we can solve it for you as soon as possible.
Kind regards,
CheckMyBus Customer Service Team
CheckMyBus
Dear Mark,
we got feedback from our IT: Error 14 is due to iPhone reaching its maximum memory capability. So the problem doesn’t seem to be from our side.
We hope we could help and kind regards
CheckMyBus Customer Service Team
Colleen Stuckless
Hi I am travelling to Dublin I arrive July 7 @ 8:00am. I want to book the bus from Dublin to Belfast but what if I book 11am and there is a delay in my flight? Im worried we may not be through customs in time? Can we just take the next bus or will we have to pay because we booked it. There are 6 of us travelling
CheckMyBus
Dear Colleen,
thank you for message us. CheckMyBus only compares tickets and shows the cheapest price, but the purchase is made directly on the bus company’s page. So we kindly recommend that you contact the bus company you are traveling with directly. To choose other times or see other possibilities, please click on the link below. If you still have any questions, please contact us again.
https://www.checkmybus.co.uk/
Best regards,
CheckMyBus – Customer Service Team
sharon rhodes
Hi, I am trying to pay for tickets for bus travel from Rome airport to Pescara Italy via Clikbus but unfortunately it keeps reverting back to Italian and won’t accept my payment? Can you help in anyway please? Could you possibly arrange my booking? Many thanks Sharon
CheckMyBus
Dear Sharon,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus deal in our system, you are then redirected to the company’s webpage to make the booking and payment. Different bus companies have different policies in regard to payment forms you can use for booking tickets. For further information, we suggest getting in touch directly with Clikbus (on their website they advise they accept Visa-, Mastercard- und PostePay).
Please, let us know in case of any other doubt.
Best regards,
Your CheckMyBus Support Team
Hasy Sharma
Hi I have found a coach ticket that I am interested in but when I go to view deal it takes me to National Express and I called National Express regarding the times of the coach and they did not have a coach time the same as the one you are advertised. I am confused, please help?
Thanks
CheckMyBus
Dear Hasy,
Thank you for bringing this to our attention. Which bus route did you search for via National Express? Generally, we receive all of our station and bus route information from our partners, so it should be matching. With more information we can take a deeper look and find a solution.
Best regards,
Your CheckMyBus Support Team
Devi
Hi,
I bought ticket online on Saturday however I did not receive any confirmation email neither any e-tickets sent to me.
CheckMyBus-Support
Dear Devi,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. To receive either your email confirmation or a refund, you must contact the bus company you booked your trip with directly. If you have any further questions, please feel free to get in touch with all of us.
Best regards,
Your CheckMyBus Support Team
Jade
Please advise on how I can get a refund. The 8 pm coach
From Nottingham to London on the 16 July did not turn up. I waited over an hour and got transport there and back. I had missed my appointment and had to buy a national express ticket the following day.
CheckMyBus-Support
Dear Jade,
Thank you for getting in touch with CheckMyBus. Please note that CheckMyBus is a price comparison portal for intercity buses and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. To receive a refund, you must contact National Express directly.
Best regards,
Your CheckMyBus Support Team
Susan Wilkinson
I was looking at travel from Dagenham to Lichfield. I have never done the journey before and your times show only from the London stations, not from Dagenham, so presumably I would have to find out buses/coaches/duration separately. Also, buses go to Birmingham, but it looks as though transport goes into Birmingham first, and then I have to make my way to Lichfield, not something I would want to do too late for safety’s sake and because I am disabled. Have I understood this correctly Thank you.
CheckMyBus-Support
Dear Susan,
Thank you for your message. The first stretch of your journey would involve taking regional London transport. You would travel from Becontree, Five Elms School to Charing Cross, Trafalgar Square. Then from Charing Cross, you would travel to Victoria Coach Station. From Victoria Coach Station, you would then utilize intercity bus transport via National Express to get to Birmingham Coach Station, Digbeth. Then, you would need to travel 15 minutes to the Birmingham, Tesco Express to travel the rest of the way to Lichfield City Centre via the X3 regional transport. Please note however, that as an intercity bus price comparison portal, our search engine primarily focuses on intercity travel with companies, such as National Express. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support Team
Dimitra Kolokytha
Hello,
Can I ask if it’s possible to send a parcel with any of your buses to Greece? And if I could how much it would cost?
Thank you
CheckMyBus
Hi Dimitra,
Thank you for your message. From where would you like to send your parcel to Greece? Different bus companies have different policies regarding sending parcels on the bus. With more info, we can better see which companies operate your desired route to see if their specific polices align with this request.
Best regards,
Your CheckMyBus Support Team
Paul hepburn
How do I become a courier for you ?
CheckMyBus
Dear Paul,
Thank you for your message. Please send an email to partner @ checkmybus.com and someone from our sales team will get back to you to consider any potential partnership opportunities.
Best regards,
Your CheckMyBus Support Team