How can I buy a ticket for a coach trip?
Are you looking for more info about buying and booking your coach ticket? Would you like to know if children can travel alone, how expensive a children’s ticket will be, or if there is a discount for seniors or people with disabilities?
CheckMyBus tells you how to book your ticket, how to pay for it and how to proceed in case of cancellation or modification.
Write to us! – We’re at your service.
How do I book a coach ticket?
The long-distance bus market is expanding unprecedentedly throughout Italy. Thanks to competitive prices and the continuous growth in the offer of available rides, more and more travellers choose the coach to get around. CheckMyBus is the search engine, which helps you find the most convenient and suitable ride. All according to your needs, by purchasing the ticket conveniently online.
Online booking
Booking a ticket online is probably the easiest option. First, you select your trip with the help of the CheckMyBus search function. Then, you can click on “View Deal” to go to the respective bus company’s website, where you can complete the booking process. Moreover, most bus companies will send you your ticket as an e-ticket via e-mail. You can then print it at home or simply use your smartphone screen to show it to the bus driver. Some companies also allow you to pick your printed ticket up in person.
Some companies, such as National Express, offer special deals – so-called funfares. These are only available if you book online and can save you a lot of money. An added benefit of booking online is that there’s no way you can lose your ticket! The bus company sends you the confirmation once you book, and most accept e-tickets. Then, all you have to do is show your ticket on your phone to boad. Sorted!
When it comes to payment methods, then credit and debit cards are the most common option since most bus companies accept these.
Buying the Ticket at the Bus Stop:
Some companies allow you to purchase your ticket directly at the bus stop. For example, on larger bus terminals, such as in London, you will find specific selling points of companies. While this allows for spontaneous journeys, an extra fee might apply and the ticket could be more expensive than an online fare. Consequently, you may also miss out on deals, like funfares, which are only available online. What you should also keep in mind is that the bus of your choice might already be fully booked. Also pay attention to the fact that not every bus company sells tickets at bus stops: The low-cost provider megabus, for instance, only offers online tickets.
How Can I Pay for my Coach Ticket?
Paying for your coach ticket is basically as easy as shopping on amazon. The majority of bus providers accept credit card, the most common payment method. In addition to that and in order to give customers a greater variety of options, larger companies such as National Express, FlixBus and Terravision also accept PayPal.
How can I Cancel or Change a Booking?
When it comes to cancelling a trip or changing a booking, it is important that you know which kind of ticket you have purchased. The conditions for changing a reservation or cancelling a ticket differ from company to company. Here’s a detailed overview over the different policies, which helps you make the right choice: If you are not sure if you can actually use your ticket or whether you will take the bus at a specific time, then we suggest selecting a refundable option. Some bus companies, such as megabus, only offer non-refundable tickets. However, you can change your reservation for a small arrangement fee. In conclusion, the table below gives you more information on the specific cancellation policies of major bus providers.
Here are the cancellation policies of the most renowned bus companies:
- Passengers must cancel within 72 hours before departure.
- Not every ticket type is refundable.
- Changing dates requires £5. Plus, passengers must pay a price difference based on the current price.
- Original ticket must be presented before boarding the coach with amendment reference quoted.
- Flexible fare add-on entitles to a full refund 24 hours before departure.
- For cancellation or amendment, passengers can resort to National Express 24/7 Customer Contact Centre online.
- Please have your ticket number at hand when making any changes or asking for a cancellation.
- In case of a flight delay, a later departure may be provided. Amendments of any kind are charged £5 plus ticket price difference.
- Changes must be made 24 hours prior to departure.
- Changes can conveniently be made online.
- Procedure fee is £1. Ticket difference based on current price.
- Refund not available.
- Modification of travelling date can be made at least 24 hours prior to departure.
- Terravision tickets are non-refundable.
- For further info, passengers can contact Terravision via e-mail
What Happens if I Lose My Bus Ticket?
If you lose your coach ticket, then unfortunately you need to book a new one. If you have only lost the printed version, then you can check your e-mails for the original ticket in order to print it out again. Should you lose your ticket on the way to the bus stop, then you can ask the bus driver or at a service point whether an electronic version of your ticket is ok for you to board or whether they can print out your actual ticket for you. Should you book a bus trip and you did not receive an e-mail, you should check your spam folder before contacting the bus company.
How Can I Save More Money with Discounts?
In order to compete with each other, the various coach companies offer different forms of discount. It’s always worth checking them out in order to find out, which bus provider really offers the best overall deal. Finally, in the table below you can see, which bus company provides discount for which customer groups and how to save money with a few easy tricks. For more information about which coach companies offer discounts, check our bus deals and discounts page.
National Express:
- Baby: 0-3 years old, free. Adult accompaniment is required
- Child fares: 3-16 years old. Proof of age is required
- Funfares: lowest priced tickets. Online only
- Discounts for students who are members of national union of students (NUS or NUS extra): 25% off the standard ticket price
- Young Person’s Coachcard (16 to 26 or full time student): 1/3 off the standard ticket price
- Disabled Persons Coachcard: 1/3 off the standard ticket price
- Senior Coachcard (over 60): 1/3 off the standard ticket price
- Family Coachcard: Free bus travel for children, but adults and children must travel together.
- Scottish Entitlement Card holder: free coach trip within Scotland
- E-voucher
megabus:
- Baby: 0-3 years old ride for free when with an Adult.
- £1 trip offered frequently through online booking
- Discounts for students who are members of national union of students (NUS or NUS extra)
- Scottish Entitlement Card holder: free coach trip within Scotland
Terravision:
- Cheap deals are frequently offered for online booking
- No booking fee
- E-voucher (6 months valid)
We remind you that CheckMyBus is a search engine that helps you find the most suitable coach for your trip, but that does not provide the transport service directly. For any questions regarding your ticket, for changes or cancellations, we always recommend that you contact the Customer Service of the specific operator.
411 Comments
Sally jenner
Hi,
On 22 July I booked and paid for two tickets for the bus from Barcelona airport to S’Agaro at 15.55 on 15 August but I have lost the email with my tickets. Please can you re-send my tickets?
Many thanks
Sally
CheckMyBus-Support
Dear Sally,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell bus tickets or operates coaches. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. To receive another e-mail confirmation, you must directly contact the bus provider you booked your trip with.
Best regards,
Your CheckMyBus Support Team
Jack Ellis
Hello, I’m arriving in Glasgow on the 14th this month. My flight arrives at 8.20am and I’m looking to get to Portree from the airport, could you advise me on what bus and time I would need please 🙂
CheckMyBus-Support
Dear Jack,
Thank you for getting in touch with CheckMyBus. There are buses available on 14 July departing from Glasgow and arriving in Portree. Buses leave from Glasgow between 6:45 and 15:00. You can find all the available buses and their timetables by searching Glasgow to Portree in the CheckMyBus search engine, then click “View Deal.” Once you find a trip that works for you, click “view deal,” and then you’ll be redirected to the company’s webpage to make the booking and payment.
Best regards,
Your CheckMyBus Support Team
craig
hi there ,i bought a ticket ,, but i think i might have deleted the purchase email ,,is there anything i can do ? thanks craig
CheckMyBus-Support
Dear Craig,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route, you are then redirected to the company’s webpage to make the booking and payment. In this case, to receive another booking email, you must contact the coach company you booked with directly to receive another.
Best regards,
Your CheckMyBus Support Team
Paul Shannon
Hi
Do you know of any universal travel vouchers that I can buy for my dad, so he can use them on any bus company he likes?
Thanks, Paul
CheckMyBus-Support
Dear Paul, thank you for contacting us. As comparison website for coaches and tickets, we don´t provide that type of services. However, when planning your trip to any of the universal resorts, you can use our metasearch to find and compare the bus coaches and tickets for your trip.
Best regards,
Your CheckMyBus Support Team
Nof Reda
Do you have a contact number so I call?
CheckMyBus-Support
Dear Nof,
Thank you for your message. We don’t offer customer support via phone at this time, however we are more than happy to answer any questions you might have either here or via our social media channels. Alternatively, you can send any queries to info@checkmybus.com.
Best regards,
Your CheckMyBus Support Team
Rozan Ceaglar
Hi, on 11.12.2020 I bought on your website two tickets from Luton Airport to Northampton for date of 12.12.2029 on 16:45 o’clock, I made a payment but didn’t get any e-tickets, next day when I arrived to Luton Airport I tried to solve the problem but the bus driver said our tickets are not in sistem so I had to buy another two, the tickets where ordered on my name, Rozan Ceaglar, and the payment was made from a mastercard on name Golan Angela, my email is cerozan8@gmail.com , please contact me, thank you.
CheckMyBus-Support
Dear Rozan,
Thank you for your message. We apologize for the situation, however please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. To receive a refund for the tickets, you must contact the company you booked with directly.
Best regards,
Your CheckMyBus Support Team
Stephanie Crechriou
Wow ! so you redirect bus price comparison portal and doesn’t sell tickets
and on the way the date of the ticket is changed!…. not happy customer
CheckMyBus-Support
Dear Stephanie,
For which bus route did you search? As a bus price comparison portal, all of the information we display comes from the bus companies we’re partnered with, and once you select a route from our results, you are then redirected to the company’s webpage to make the booking and payment. If a bus ticket is no longer available (due to cancellations or the bus being filled), these results should no longer be shown in our results. We will gladly look into any possible issue or complication you might have run into to investigate further.
Best regards,
Your CheckMyBus Support Team
Nishant Nigam
Hi,
I am booking a ticket from Nottingham UK to London UK for 17th Dec 2020. Here it shows for 12.50, but when I click on ‘View Deal’, it takes me to the webpage on National Express. There the ticket automatically increases to 18.60. Can you please check what is going on ?
CheckMyBus-Support
Dear Nishant Nigam,
Thank you for bringing this to our attention. Due to the current season, many companies are updating their prices so it can take some time for our system to catch up. When booking a ticket, please keep in mind that the final price shown on the provider’s webpage is the final price of the ticket. We apologise for any inconvenience.
Best regards,
Your CheckMyBus Support Team
Dani Rajan
I am booking a ticket from London Victoria coach station to Swindon Queens Drive. Can I board the bus at Heathrow Terminal as it has stop in Heathrow?
CheckMyBus
Dear Dani,
Thank you for your message. Many coach companies require passengers to board and depart the bus at the locations printed on their ticket. You may be requested to book a ticket from London Heathrow to Swindon. If you’ve already booked a ticket in advance, then we suggest calling in advance to see if you can board at this location with the ticket since it’s a bit more expensive to board at London Heathrow.
Best regards,
Your CheckMybus Support Team
Filipa
Hello,
I went on check my bus website yesterday to look for tickets from London to Newcastle. I wanted to check the exact price of the booking so I entered my bank details so it took me to the payment page somehow I must have pressed pay without realising. I was checking my statement yesterday when I saw a transaction from national express. I have tried to contact them to cancel it but unfortunately they can only modify the booking as the error was though a third party. Please could you advise me on what to do to get my money back.
My ticket number is PTRL4508
My booking number is HB6AHE
Many thanks
Filipa Liz
CheckMyBus-Support
Hi Filipa,
Thank you for your message. Please note that CheckMybus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus trip in our search engine, you are then redirected to the company’s webpage to make the booking and payment. In order to receive the refund or a voucher to alter your trip, you must contact National Express directly. If the ticket was connected via a third party, it was likely through the company “Distrbusion” booking system.
Best regards,
Your CheckMyBus Support Team
s
Hi,
I clicked on the price and time of the ticket I wanted but it redirected me to National Express where the price was significantly increased. Why is the price you are offering not available through your website?
Thanks
CheckMyBus-Support
Dear S,
Thank you for your message. Unfortunately, we momentarily experienced a technical issue regarding the ticket, but are now working directly with National Express to redirect you to the company’s webpage for a more accurate price. We apologize for any confusion and inconvenience regarding this.
Best regards,
Your CheckMyBus Support Team