Do You Have Further Queries About Your Bus Trip?
Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All coach companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What to Do if the Coach Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the company’s control, each company has its own regulations. Therefore conditions for modifying and cancellation may differ. In the case of National Express, you cannot amend your ticket after your scheduled coach departs. You can however amend your ticket online for £5.00 (£6.00 if done via telephone) prior to your coach’s departure. Similarly, you can also opt for the Fully Flexible Fare. This allows you to make unlimited number of amendments prior to your departure time without an added fee.
Can Unaccompanied Minors Travel by Bus?
In most cases, children who are 14 or older will be able to travel on their own. This depends on if they have authorization from a parent or legal guardian. Both megabus and National Express require passengers who are under 14 to be accompanied by someone who is at least 16. Passengers between 15 and 17 may only travel without an adult if they have written permission from a legal guardian.
199 Comments
Michael Allen
On November 24 last I booked a return journey from Newton Abbot to Heathrow T3 . The outward journey was on January 29 2020 and the return was March 6 2020 . Although I paid for a return journey only the journey on March 6 was subsequently confirmed by you , the provider being National Express . I immediately informed you of the situation and told you I had a photo shot of the original quotation . You replied telling me to email the photo shot to you so I asked you to send me your email address . I have not received this and I note my correspondence to you has been removed from your website . This is a most unsatisfactory situation and I feel I should take the matter further . Please review my previous correspondence and send me confirmation of the return journey booking I paid for as soon as possible .
CheckMyBus-Support
Dear Michael,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. In this case, the company National Express must make the confirmation e-mail. The company can be contacted at 08717 818181. We apologize for any misunderstanding and miscommunication on our part and will gladly work to help with any further questions or concerns you might have.
Best regards,
Your CheckMyBus Support Team
Michael Allen
Further to my booking on 24th November for travel between Newton Abbot and Heathrow airport, and my subsequent message to you about the fact that your website was at fault as I had been charged the incorrect amount, you replied stating that I needed to send an email to you with the photo of the page summarising the journey and prices. I need your email address to enable me to do this. Will you please let me have it as soon as possible.
CheckMyBus-Support
Hi Michael,
You can contact us at info@checkmybus.com with the photos so we can work on resolving this issue. We apologise again for the inconvenience and had already begun investigating this issue. Unfortunately, as we are an intermediary company and do not sell tickets, we will be unable to provide a refund as the tickets were sold by National Express.
Best regards,
Your CheckMyBus Support Team
Fred Bateman
Is my over-65 Concession pass valid on the Oxford to Cheltenham services?
CheckMyBus-Support
Dear Fred,
Thank you for your message. Please note that in most cases, coach operators like National Express have their own discount passes for senior citizens and students. To know for sure if your pass will be valid with the operator serving this route, we suggest contact the coach provider you plan to travel with directly.
Best regards,
Your CheckMyBus Support
John March
Dear Check my bus
use your website to book bus from Venice to Cortina.due to trip been called off and we need to cancel our ticket and condition for cancel ticket is FREE OF CHARGE,BUT your agent (distribution) STILL WITHHOLD our money.what can we do ???shall we complaint to you or we complaint to our credit card bank?
Looking forward to hear from you.
Many thanks
John March (UK)
CheckMyBus-Support
Dear John,
Thank you for your message. As an intercity bus price comparison portal, CheckMyBus doesn’t sell tickets. When you click “view deal” on a bus connection in our search engine, you are then redirected to the bus company’s web-page to make the booking and payment. In this case, the booking platform used by the company was distribusion. You should contact Distribusion directly to discuss this further.
Best regards,
Your CheckMyBus Support
Jess Barker
Hello,
I’m wanting to book the 6am bus from Manchester to oxford, there is a change at Birmingham I just wanted to know what would happen if for some reason I missed the second coach from Birmingham?
Thanks
CheckMyBus-Support
Dear Jess,
Thank you for your message. In this case you would need to book a new ticket for the duration of your trip from Birmingham to Oxford. However, if you’re late because the bus trip was delayed for whatever reason, then we’d suggest talking to the driver for further directions and possibly calling the bus company directly to see if the ticket can be transferred to a later connection.
Best regards,
Your CheckMyBus Support
Kim
Hello, i need to travel from la calas de mijas to malaga airport on 29/09/19 at around 18:00, could you advise if, where and when there is a bus? Also if there is a bus from anywhere near the cortijo del mar resort in estepona on the same date. Thank you
CheckMyBus-Support
Dear Kim,
Thank you for your message. You can travel from La Calas de Mijas to Malaga airport via FlyBus for prices starting from €13.38. Please note that these buses have flexible times, so the schedules are determined by demand. If you have any further questions, then please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Kim
Thanks, is there a bus from puerto banus to malaga airport on the same date and time
CheckMyBus-Support
Hi Kim,
Yes, you can also travel from Puerto Banús to Malaga Airport, also via FlyBus. The price will be very similar to the one from Las Calas de Mijas, starting from £13.92. Again we want to remind you that the buses have flexible times and the schedules we have in our website are subject to change because these are determined by demand. Please make sure the departure time is correct before purchasing your ticket.
We hope this information is useful.
Kind regards,
Your CheckMyBus Support Team
MRS WENDY J LEFF
I need to book a coach 13th September from Bridgwater to Bristol airport to get me to airport by 18:00
Then another coach 16th September from Bristol airport to Bridgwater leaving airport around 21:00.
Please can you help
Thanks
CheckMyBus-Support
Dear Mrs. Wendy J Leff,
Thank you for your message. You can find direct bus connections between Bridgwater and Bristol airport via National express for £29.50 for a return trip. You can compare times and prices by entering this route in the CheckMyBus search engine, then filter your results by station to get the exact results you’re looking for with Bristol Airport. Once you’ve entered your outbound and return dates, you can pick a trip for both dates then receive the price for your combined trip. If you have any further questions, then please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Lisa
Oops, silly me, I’ve just realised the logo is Altibus, not Qltibus!
Sorry, the graphics made it difficult to see it was an “A’ and not a “Q”.
Lisa
I cannot find any information online about Qltibus, their website is not available.
Please could you let me know:
1] Where they pick up at GVA International Airport
2] Where do they drop off in St Gervais
3] What is the livery/size of the transport
I would like to book tickets for a friend who is planning to visit me from Thursday 3 to Sunday 6 October 2019.
Thank you, merci beaucoup :]
yvonne smith
I keep getting directed back to national rail direct booking which is Gonna cost me and my girls £8 more
CheckMyBus-Support
Dear Yvonne,
Thank you for your message. We’re sorry to hear that you’re experiencing technical difficulties. For which route and with which company would you like to travel? With more information we can further investigate this to see if there are any issues on our side.
Best regards,
Your CheckMyBus Support